US Bank
THE RIGHT IP TELEPHONY SOLUTION PROVIDES IMPROVED COMMUNICATIONS, PRODUCTIVITY AND SIGNIFICANT COST SAVINGS
Scope
- Critical state of hardware and operations included a mix of aging hardware and non-supportive systems
- 200+ different system types
- 47 different manufacturers
- 66% of systems over 15 years old
- 45% of systems over 19 years old
- Exhausted the ability to drive operational cost reductions
- The Break-Fix was rapidly rising and replacement parts were limited
- Current procurement approach deploys only stand alone systems
Solution
- Developed a solution for a centralized branch and administrative locations totalling scalability up to 69,000 phones
- Built a highly available and scalable voice communications platform
- Created a communication service for every location and individual
- Established a dual data center centralized system to support US Bank
- Collaborated with vendors to create a solution that can handle requirements of 200 different systems
Result
- Delivered a plan built for the future needs of US Bank using IP Telephony
- Reduced overall expense to the organization
- Significant reduction in long distance and toll free charges
- Enterprise level voice capabilities: voicemail, universal dial plans and various levels of unified communication features
- Enabled technology platform capable to accommodate SIP Trunking
